Attributes of Successful Service Companies
Attributes
Have Successfully Developed a Consistent Business/Execution Model “Franchise Effect is Illustrated by the Operating Model”
Have Specialization Sectors or “Centers of Excellence”
Have a Well Documented Financial Model that is Supported by Precise Measurement and Metrics Systems and are the foundation for All Financial Planning and Budgeting
Incentive Compensation & Rewards are Closely Tied in Time to the Activity
The Business Process(es) are the Basis of all Activities, there are No Events; No “Event Orientation by Leadership”
Have “Common” Measurements / Indicators which Support Multi-functional Success including Distribution Partners and Customers
Exhibits Orderly and Controlled Growth; Growth is expected and part of the Culture; Team Selling Concepts are Cultural
Both Short and Long-term Forecasts are Accurate! Measurement and Metrics accurately Forecast the P&L
The Organization Illustrates Effective Leadership Principles that are not Control, Micro-Management Oriented, or “over” Analytical.
Build Long-Term Relationships (Customers, Employees, Partners, and Financial Sponsors)
Scalability of Cost Principles are Widely Understood and Implemented: Scalability is a Hallmark of the “Execution Model”.
Application of Proprietary Technologies are a Competitive Advantage
Training and Learning are Earned; Not Part of and Entitlement System
The SG&A is Measured and Rewarded on Productivity Elements
Scalability is a Branded Operating Element
Are Process Dependent NOT People Dependent: Star Performers are those that are enabled by the Process and Culture
Are Non-Bureaucratic in Nature – No Management Layers: Decision Making Occurs as Close to the Customer or Worker as Appropriate